We provide support 24/7. Just fill the form below, we will reply in max 7h.
Please have in mind that we may have a different Time Zone. But be sure we’ll answer any question as soon as seen.
PLEASE READ THE FAQ's BEFORE CONTACTING US How does the store works? Our Products are Creative Digital Downloads that are available for downloading immediately after purchase the License Log in, Take a tour, Add to cart all the desired templates, Check Out and Get your download links by email and on your account dashboard. It is that simple! To edit our PSD Templates, Adobe Photoshop is Required: Download Trial Version Of Adobe CC Photoshop here. What exactly happens after ordering? After you purchase a product or template, you will immediately receive an email confirmation with the link, AND you always have access to your downloads via the account page https://thatsdesignstore.com/my-account/downloads/. If you have purchased a pass, you’ll get access to all the templates for free. You’ll see a membership 100% Member discount badge on the entire store. Please note that if you choose to pay with Credit Card it may take up to 10 minutes to our Payment provider 2Checkout to activate your download link. I didn't receive my download link. What can I do?
If you do not receive the confirmation message within a few minutes of ordering, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox.
If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Please note that if you choose to pay with Credit Card it may take up to 30 minutes to our Payment provider 2Checkout to activate your download link. What are psd templates? PSD Templates are pre-made designs that can be edited and customized in Adobe Photoshop for your brand or event. Our PSD templates are downloaded as fully editable Photoshop PSD file. You can change, edit and customize every element of the psd design. You’ll find different sections with Food Menu psd, Seasonal flyers, Live Music Psd, Club Design Templates, Corporate designs, bundles and also free flyers. Why some stock photos and models are not included? Many Graphic Designers or Websites use images found on the Internet without checking the rights to this image. But, like copyright, there are image rights, even on the Internet … Sample photos as used on preview images are NOT INCLUDED in the purchase but links to get those photos are provided on the instruction file and template file. We do include a blank placeholder layer to make using your own stock photos as easy as possible. How secure is shopping in the Online Shop? Is my data protected? Credit card Payment occurs on a secure page located on the www.2checkout.com website to which customers are redirected upon order completion. 2Checkout is a payment processor for online businesses, combines technical and physical safeguards with employee policies and procedures to protect your information.
We work to
protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online. Do you offer a Refund?
The answer is YES!
If you are not 100% satisfied with your purchase, within 30 days from the purchase date, we will fully refund the cost of your order. The most important for us is the client satisfaction. If you have any issue with your item, download and unzipping issues or you’re simply not happy with your item, just email us and we’ll be happy to refund you the 100% amount of your purchase! We are here to help if you have further questions. Drop us an email through our support page. Contact
Nora Achab : Co-founder / Graphic – Webdesigner / Store Manager Lionel Laboureur : Co-founder & Graphic Designer